Shipping policy
At Deercrystal, we want your jewelry to reach you safely and smoothly. Here's everything you need to know about shipping and delivery.
U.S. Shipping
Order Processing
Most orders are prepared and shipped within 1–2 business days, excluding weekends and U.S. holidays.
During busy periods, processing may take longer. If we are unable to ship your order within the stated timeframe, we'll contact you with an update and available options.
Delivery Time
Orders are shipped from our U.S. fulfillment center in Dallas, Texas.
Standard shipping typically takes 5–8 business days after shipment, depending on your location and carrier. Delivery to remote areas may take longer.
Delivery estimates are not guaranteed. More specific shipping options and estimates, when available, are displayed at checkout.
Shipping Rates & Free Shipping
We offer FREE standard U.S. shipping on eligible orders of $50 or more after discounts.
- Orders of $50 or more after discounts qualify for free standard shipping.
- Orders under $50 after discounts are subject to shipping fees calculated at checkout.
- The free shipping threshold is based on the discounted merchandise subtotal, before taxes and shipping charges.
Please note that applying a discount code may bring your order below the $50 free shipping threshold.
Final shipping rates and eligibility are confirmed at checkout.
Order Tracking
Once your order ships, you'll receive a shipping confirmation email with a tracking number.
Please allow up to 48 hours for tracking information to become available or update in the carrier's system.
We primarily use USPS for U.S. deliveries. The carrier and service may vary depending on the shipment.
Delayed, Lost, or Damaged Packages
We understand how important it is for your jewelry to arrive safely.
If your package is significantly delayed, lost, arrives damaged, or is marked as delivered but hasn't been received, please contact us at service@deercrystal.com.
We recommend reaching out as soon as possible, preferably within 30 days of the expected delivery date, so we can investigate promptly.
For damaged items, please include your order number and photos of the item and packaging, if available.
We'll review the situation, work with the shipping carrier when necessary, and help determine an appropriate resolution in accordance with our policies and applicable law.
Incorrect Shipping Addresses
Please double-check your shipping address before placing an order.
If you notice an error, contact us as soon as possible. We'll do our best to update your address before shipment, but changes cannot be guaranteed once your order has been dispatched.
Additional shipping charges may apply if a package needs to be reshipped due to an incorrect or incomplete address provided at checkout.
Returns & Exchanges
We accept eligible returns within 30 days of delivery, subject to our return policy.
For return eligibility, shipping costs, and refund details, please review our Returns & Refunds Policy.
Need Help?
Have questions about shipping or your order?
Email us at service@deercrystal.com, or visit our Contact Us page.
We're always happy to help.