Refund policy
At Deercrystal, we want you to feel confident and happy with every purchase. If something isn't quite right, we're here to help.
30-Day Returns
We accept eligible return requests within 30 days of delivery.
To be eligible for a return, your jewelry must be:
- Unworn, unused, and in its original condition.
- Returned with its original packaging.
- Accompanied by an order number or proof of purchase.
Items purchased with promotional discounts are eligible for returns under the same conditions, unless clearly marked as Final Sale at the time of purchase.
How to Start a Return
To request a return, please email service@deercrystal.com with your order number and reason for return.
Our customer support team will review your request and provide return instructions.
Authorized return address:
4301 Live Oak Dr, Building E, The Colony, TX 75056
Please do not send items back without contacting us first. Returns sent without prior authorization may be delayed or difficult to process.
Return Shipping Costs
For returns due to a change of mind, personal preference, or ordering the wrong item, customers are responsible for return shipping costs.
If your order arrives damaged, defective, or incorrect due to our error, we'll help arrange an appropriate resolution and cover necessary return shipping costs when applicable.
We recommend using a trackable shipping method when arranging your own return.
We do not charge a restocking fee for eligible returns.
Damaged, Defective, or Incorrect Items
Please inspect your jewelry upon delivery.
If you receive a damaged, defective, or incorrect item, contact us at service@deercrystal.com as soon as possible.
Please include your order number and photos of the item and packaging, if available.
We'll review the issue and arrange an appropriate replacement, refund, or other resolution.
Exchanges
Looking for a different color or style?
Contact our customer support team to discuss available exchange options.
Exchanges are subject to product availability and any applicable price differences. In some cases, you may need to return your original item and place a new order.
Refunds
Once we receive and inspect your returned item, we'll notify you whether your refund has been approved.
Approved refunds are normally issued to your original payment method within 10 business days of approval.
Please note that your bank or payment provider may require additional time to process and post the refund.
Refunds are based on the actual amount paid for the returned items, after any applicable discounts.
Original shipping fees are generally non-refundable for change-of-mind returns, except where required by law.
If more than 15 business days have passed since your refund was approved, please contact us at service@deercrystal.com.
Exceptions
Gift cards and items clearly identified as Final Sale at the time of purchase are generally not eligible for change-of-mind returns.
These restrictions do not affect any rights you may have under applicable consumer protection laws, including rights relating to defective or incorrectly supplied products.
Questions?
If you have any questions about returns, exchanges, or refunds, please contact us at service@deercrystal.com or visit our Contact Us page.
We're happy to help.